How to place an order?
To order one or more products, you need to go to the page of the corresponding product. On it we are interested in this part:
If you are completely satisfied with the dimensions of the product shown in the photo, then all you have to do is select the required number of products and click the "Buy" button.
Select the required parameters, specify the quantity and then click "Buy", after which you can already place an order.
If you are completely satisfied with the dimensions of the product shown in the photo, then all you have to do is select the required number of products and click the "Buy" button.
Place an order
To place an order, you must fill out the form: select a country and fill in two required fields "Contact phone" and "Name", additional fields are filled in at your discretion.
After clicking the "Finish" button, you will be redirected to the payment and delivery selection page, in any case if any information is missing. In this case, we will contact you to fill in the rest of the necessary information for payment and delivery.
Choice of other sizes
If you need other sizes, you need to click on the page of this product on "Other sizes". After which it will be possible to select the parameters of the product. Parameters under which there is an underscore can be changed.
Select the required parameters, specify the quantity and then click "Buy", after which you can already place an order.
If there is no button "Other sizes"
In this case, instead of this button, parameters will be written that can already be changed by clicking on the corresponding items with an underline. And with the selected parameters place an order.
What is the price of the product?
On the product page, the price is located in the upper left corner.
This cost is indicated for one product shown in the picture. When changing the quantity or using the "Other sizes" function, the price changes according to the choice.
This cost is indicated for one product shown in the picture. When changing the quantity or using the "Other sizes" function, the price changes according to the choice.
How do I change an existing order?
If the order has not started to be manufactured, you can make changes.
If the order is already in production, then it is not possible that the corresponding changes will be made. In any case, let us know on any of the contact details the order number and any changes that need to be made. After that, our managers will change it in accordance with your requirements, after which they will notify you about it.
If the order is already in production, then it is not possible that the corresponding changes will be made. In any case, let us know on any of the contact details the order number and any changes that need to be made. After that, our managers will change it in accordance with your requirements, after which they will notify you about it.
What if there is no suitable size for the product?
Select other sizes
If there is a button "Other sizes" on the page of the product you like, you can choose other sizes, locks and other parameters. After clicking on this button, you will be able to select product parameters. Parameters that have underscores can be changed.
If there is no button "Other sizes"
In this case, instead of this button, parameters will be written that can already be changed by clicking on the corresponding items with underlining.
You can also add the jewelry you like to the basket and place an order, and when placing in the comments to this order
describe what dimensions the product should have. When the turn comes to your order, our managers will contact you to inform you about the changes and the new cost.
What are the types of chain clasp? / What bracelets do you make?
Any of the clasps can be selected on the page of almost any bracelet or chain in the block with product settings, which appears when you click on «Select other sizes».
Without clasp
Only chains with one piece weaves are possible without a clasp.Cost: 0 $
Clasp «Clockwork ring»
Cost: 3 $Clasp «Carabine (standard)»
Cost: 0 $Clasp «Carabine (plate)»
Cost: 8 $Clasp «Carabine (crab)»
Cost: 17 $Clasp «Box»
Cost: 18 $Clasp «Box with hinges»
Cost: 29 $Clasp «Semicircular (embossed)»
Cost: 16 $Clasp «Box and snakes»
Cost: 35 $Clasp «Heads of lions»
Cost: 17 $Clasp «Heads of lions 2»
Cost: 16 $Clasp «Heads of lions (Big)»
Cost: 36 $Clasp «Wolf heads»
Cost: 17 $Clasp «Dragon heads»
Cost: 17 $Clasp «Eagle heads»
Cost: 17 $Clasp «Snake heads»
Cost: 17 $Clasp «Bull terriers»
Cost: 17 $Clasp «BARAKA»
Cost: 14 $Clasp «Bless and save»
Cost: 16 $Is it possible to order a product that is not on the site?
Yes. We make custom to order pieces that are not available on the website. To order this a product, please contact us at any of our contact details.
Production time of the ordered product?
As a rule, the total production time of products from the moment of ordering to dispatch takes 5 - 7 working days.
The production time of products that are not presented on the site will take from 7 to 14 calendar days from the date of order.
How to choose other product sizes?
If there is a button "Other sizes" on the page of the product you like, you can choose other sizes, locks and other parameters. After clicking on this button, you will be able to select product parameters. Parameters that have underscores can be changed.
You can also add the jewelry you like to the basket and place an order, and when placing in the comments to this order
describe what dimensions the product should have. When the turn comes to your order, our managers will contact you to inform you about the changes and the new cost.
If there is no button "Other sizes"
In this case, instead of this button, parameters will be written that can already be changed by clicking on the corresponding items with underlining.
You can also add the jewelry you like to the basket and place an order, and when placing in the comments to this order
describe what dimensions the product should have. When the turn comes to your order, our managers will contact you to inform you about the changes and the new cost.
Do you make products from a sketch?
Yes, we can make products according to a sketch, pictures or description.
The order is:
- 1. You send us a sketch / pictures, describe the details and subtleties.
- 2. We estimate the time and cost. Usually the time frame is 7-14 business days.
- 3. You pay 10% of the total cost.
- 4. We create a computer model.
- 5. We will correct it in accordance with your wishes.
- 6. We cut the model out of wax on a milling machine or pour it on a 3D printer.
- 7. We prepare the mold for your item.
- 8. We pour out the metal, make processing, and you get a finished product.
Step-by-step manufacturing example:
- 3D - model
- Wax model
- Flask (mold for casting)
- Ready product
How to make a payment?
We accept payment in different ways. The amount is coming to our accounts must exactly match the amount in the order.
Payment methods for Ukraine
Online payments:
- Online payment MasterCard / Visa (LiqPay).
- Pay by installments and instant installments.
Other ways:
- Transfer to a PrivatBank card.
- Cash on delivery (up to 395 $).
- Payment in USDT, DAI (BEP20, TRC20, Poligon)
Payment methods for Russia
Online payments:
- Online payment MasterCard / Visa (LiqPay).
- Paypal payment
Other ways:
- Transfer to the card of Sberbank of Russia.
- Transfers "Western Union", "MoneyGram".
- Payment in USDT, DAI (BEP20, TRC20, Poligon)
Payment methods for other countries
Online payments:
- Online payment MasterCard / Visa (LiqPay).
- Paypal payment
Other ways:
- Transfers "Western Union", "MoneyGram".
- Payment in USDT, DAI (BEP20, TRC20, Poligon)
You can find out more about all payment methods on this page.
Can I pay on credit?
Yes, payment by credit is possible only for cardholders of PrivatBank (Ukraine).
The service is called "Payment by installments and instant installments".
- When paying up to 3 payments - 0% installment commission.
- When paying from 3 payments - commission for installments 2.9% of the amount monthly.
You can find out more about this payment method on this page.
Can I pay in installments?
Yes, payment by installments is possible only for cardholders of PrivatBank (Ukraine).
The service is called "Payment by installments and instant installments".
- When paying up to 3 payments - 0% installment commission.
- When paying from 3 payments - commission for installments 2.9% of the amount monthly.
You can find out more about this payment method on this page.
How do I report a payment?
If the order is paid for by transfer.
You need to report the payment to any of our contacts.The letter should have the following format:
- Order number: _________________
- Transfer system: _________________ ("Western Union", "MoneyGram" or other)
- Transfer amount: _________________
- Full name of the recipient of the transfer: _________________
- Or attach a scan or photo of a payment receipt to your letter!
If the order is paid online.
With this payment option, you do not need to inform us. After the full receipt of the entire amount the order automatically comes into force. If the ordered products are available, it prepare and send to the specified address. Otherwise it is send to our masters for manufacturing, which we will notify you about.If you pay an incomplete amount, let us know by specifying the order number, after which we will contact with you and edit the order in accordance with your requirements.
How fast is the payment received?
If the order is paid online, the money usually comes instantly.
If the order is paid for by money order, then usually the amount is credited to our account within 12 hours from the date of payment. All money transfers are checked manually by our managers. Therefore the payment will take effect from the moment the manager checks the payment.
If the order is paid for by money order, then usually the amount is credited to our account within 12 hours from the date of payment. All money transfers are checked manually by our managers. Therefore the payment will take effect from the moment the manager checks the payment.
What currency can you pay in?
We accept payment in any of four currencies: hryvnia, ruble, euro, dollar,
if the chosen payment method supports this currency.
Is it possible to pay at time of delivery (cash on delivery)?
For Ukraine
We also work with cash on delivery in Ukraine. The cash on delivery service is provided by almost all official transport companies. But the cost of this service is different for each of them.- «Novaposhta» - 20 UAH + 2% of the transfer amount, more details on the official website.
- «Ukrposhta» - 2-5% of the transfer amount, more details on the official website.
The cash on delivery service can be used only if the order amount does not exceed 395 $!
For Russia and other countries
When choosing delivery by train or bus to your city, you can pay the entire amount at the place of receipt without prepayment. This opportunity is available only for cities in Russia and Belarus, with which there is a connection "Odessa - your city" by train or bus.
You can find out more about all payment methods on this page.
What shipping methods do you provide?
For Ukraine
- Novaposhta
- Ukrposhta
For Russia
- State Post
- Delivery by train (Odessa - your city)
- Delivery by bus (Odessa - your city)
- Express - delivery from EWERLY
For other countries
- State Post
- Delivery by train (Odessa - your city)
- Delivery by bus (Odessa - your city)
We can send a parcel at your request with a delivery service convenient for you.
Make sure that the proposed method is feasible from Odessa!
More details about all delivery methods can be found on this page.
Cargo route?
Almost all official transport companies provide a cargo tracking service. In this answer we provide links to track the respective shipping services.
- «Novaposhta» - https://novaposhta.ua/ru/tracking
- «Ukrposhta» - http://services.ukrposhta.ua/bardcodesingle/
- «Russian Post» - https://pochta.ru/tracking
The data provided by the delivery services are not always up-to-date, often this happens with the following shopping malls: «Ukrposhta», «Russian Post».
Delivery speed?
If you did not find the desired delivery service when placing an order, then write about it in the comments to your order, just make sure in advance that the method you proposed is feasible from Odessa! Our managers will edit the order in accordance with your comments, and will notify you in advance.
More details about all delivery methods can be found on this page.
Order safety guarantee?
Our company will re-send the missing goods to the specified recipient by prior agreement
with you In case of complete or partial loss of your order during transportation.
What are the delivery times?
We will send your order within 1-2 days in the presence of blanks for ordered products. Shipping times for products without blanks will be negotiated.
For Ukraine
Delivery times depend on the delivery method.- «Novaposhta» is the fastest way at the moment. As a rule, it delivers a parcel to anywhere in Ukraine in 1-3 days.
- «Ukrposhta» is the longest delivery method, often the parcel takes about a week, even to not so remote areas.
For Russia and other countries
- The delivery time very much depends from the place of receipt and on the chosen method it can last from 1 to 25 days.
- When delivered by state post, the parcel arrives to the addressee, as a rule within 2 weeks.
- The fastest way is delivery by train (1-2 days).
More details about all delivery methods can be found on this page.
Checking the order sent?
After sending the parcel, we will send you a message to any of the contact information you specified with all the details.
We will track for parcel movement if it necessary.
We will inform you of the TTN of this postal service if you used the services
of the delivery service which is necessary to tracking the parcel.
Is there a sample on your products?
Yes. Each of our products is tested in the state assay office, and accordingly each of our products
bears a test from the state assay office as well as the
manufacturer's stamp verified by the Ministry of Finance.
Can I see a video of the products?
Yes. You can watch the video. Each of us has probably come across situations when you look at a picture of a product and especially if this product is a piece of jewelry. You have not idea. How it looks from all sides? If it is shiny. How is it shimmers in the light at different angles? Does the product actually corresponds to the declared quality?
To solve these problems, we decided to shoot video in HD quality with our jewelry. So it would not be difficult for you to see every detail, glare, transitions from one side to the other.
To watch in the full screen mode with high quality video you need to click on the corresponding icon in the player:
In the full screen mode you can change the video one suits quality best:
Unfortunately, we do not have a video added to every product at the moment but we will fix step by step and confidently. We have some more interesting ideas also wich we plan to realize in the future.
To solve these problems, we decided to shoot video in HD quality with our jewelry. So it would not be difficult for you to see every detail, glare, transitions from one side to the other.
To watch in the full screen mode with high quality video you need to click on the corresponding icon in the player:
In the full screen mode you can change the video one suits quality best:
Unfortunately, we do not have a video added to every product at the moment but we will fix step by step and confidently. We have some more interesting ideas also wich we plan to realize in the future.
How do you check the quality of the products you manufacture?
Before assembling and sending the order, each product is checked for defects by the technical control department
, if any , it is sending for revision or full replacement.
Also, all products are tested in the state assay office for compliance with the declared quality the metal in the product, as evidenced by the test stamp on each of our products.
Also, all products are tested in the state assay office for compliance with the declared quality the metal in the product, as evidenced by the test stamp on each of our products.
My silver has darkened, what does it mean?
You can be calm. Everything is good. Darkening is a common property of silver.
More often, silver jewelry (which is worn on the body) darkens during a hot weather,
since a person in such weather produces a large amount of sweat, which contains sulfur.
Silver interacts with sulfur and forming a compound having a darker color, hence the
darkening of silver. How to get rid of this darkening, you can find out in the article
«How to clean silver at home?»
How do I know the size of a matching bracelet?
Much depends on the specific weaving, but still, in most weaves, to find out the appropriate length of the bracelet, you need to know the girth of the wrist and how much of the bracelet.
For bracelets from most weaves, the following specifications are suitable:
- The bracelet is powerful (more than 50 g) - its length should be 4.3-6.5 cm longer than the girth of the wrist.
- The bracelet is large (30 g - 50 g) - its length should be 3.7-5.1 cm longer than the girth of the wrist.
- Medium bracelet (18 g - 30 g) - its length should be 3-4.2 cm larger than the wrist circumference.
- The bracelet is small (less than 18 g) - its length should be 2.4-3.7 cm larger than the girth of the wrist.
An example of measuring the girth of the wrist
- The wrist circumference is 17.3 cm
- Bracelet length: 23.6 cm
- Bracelet weight: 52 g
- Difference: 23.6 - 17.3 = 6.3 cm
- This is how this bracelet lies on the hand:
How do I know the size of a suitable chain?
For most people will fit these sizes:
- For large people, the suitable chain length is 58-70 cm
- For people of average build, 53-65 cm is suitable
- For people with a lean build 48-60 cm
Girls more often choose a length close to a smaller number from a suitable range, and men, on the contrary, that is if the suitable range is 48-60 cm, then men often choose a chain length close to 60 cm, and girls close to 48 cm.